Payment and refund rules

The following provisions regulate the conditions for refunding funds paid by a legal entity, an individual or an individual entrepreneur (hereinafter referred to as the “Customer”) for the provision of information and consulting services, the list of which is published on the website www.sda.org.ua, provided by TOV “SDA Ukraine”, INN 45499204, hereinafter “Executive”.

Terms and definitions:

The customer is a natural or legal person who has the appropriate civil legal and legal capacity in accordance with the provisions of the current legislation of Ukraine.
The executor is a person entrusted by LLC “SDA Ukraine” to perform any actions necessary to ensure the implementation of the service and to ensure interaction with the Customer.
The service is informational and consulting services in the form of conducting the necessary research, consultations, advice and recommendations on solving issues in the field of child sports development.

Methods of paying for services:

Non-cash payment – according to the invoice issued by the Contractor;
Non-cash – by transferring funds to the Card account of the Performer;
Cashless – through Internet acquiring.

The right to refuse the service.

The customer has the right to prematurely refuse to provide services. In the case of early refusal to provide services, the Customer is obliged to notify the Contractor of such intentions in writing to the e-mail address info@sda.org.ua no later than 5 working days before the start of the service implementation.

Refund terms.

– The customer can refuse to receive the service at least 5 working days before the start of the service without explaining the reason. In this case, the funds paid by the Customer are returned in full.

If the payment was made by non-cash method according to the invoice issued by the Contractor or by transferring funds to the Contractor’s card account, the Contractor is obliged to return funds in the amount of 100% of the payment amount. The refund period is within 7 banking days from the moment of the Customer’s written request.
If the payment was made in a non-cash way through online acquiring, the Contractor is obliged to return the funds after deducting the commission that was withheld by the payment service that carries out online acquiring. The refund period is within 7 banking days from the moment of the Customer’s written request.

– In the event that the Customer refuses the service after the start of service provision or less than 5 working days, the funds paid by the Customer will not be returned.

– In the case of cancellation of the Event and, accordingly, the provision of services does not take place on the initiative of the Contractor, the Contractor is obliged to notify the Customer in writing and return to the Customer the funds paid by the Customer for the purchased services.

If the payment was made by non-cash method according to the invoice issued by the Contractor or by transferring funds to the Contractor’s card account, the Contractor is obliged to return funds in the amount of 100% of the payment amount. The refund period is within 7 banking days from the moment of written notification of the refusal to provide services.
If the payment was made in a non-cash way through online acquiring, the Contractor is obliged to return the funds after deducting the commission that was withheld by the payment service that carries out online acquiring. The refund period is within 7 banking days from the moment of written notification of the refusal to provide services.

– The contractor reserves the right to change the place and/or date of service provision. The Contractor must inform the Customer in writing about a change in the place and/or date of service provision no later than 24 hours before the start of service provision or the changed date of the Event, depending on which of these events occurs earlier.

– The customer is not entitled to a refund for the purchased and received package of accompanying information materials.

– In the event that the recipient of the service changes, the Customer, no later than 24 hours before the start of the service, must send the Contractor the data (name, surname, e-mail and phone number) of another recipient of the service who will be able to participate in the service . The contractor is obliged to make corrections in the lists of service recipients.

In case of unforeseen circumstances that prevent the Customer from receiving the service, the funds paid by the Customer may be credited as payment for any subsequent service. In the event of these circumstances, the Customer must notify the Contractor in writing no later than 2 calendar days before the start date of the service.
If the cost of the service, for which the payment is transferred, is greater than the current amount of payment for the services, the Customer is obliged to pay the difference. If the cost of providing the service, for which the payment is transferred, is less than the current amount of payment for the services, the Contractor does not return the difference to the Customer.
If the Customer submitted a request for payment transfer, but did not use the service, the Contractor cancels the request and draws up a unilateral Act of provision of services, and the services are considered to have been provided, unless other conditions have been agreed between the Customer and the Contractor.
In the event that the Customer pays for the provision of services, but is absent on the day of service provision and if nothing was previously agreed upon between the Contractor and the Customer, the Contractor must send the Customer consultation materials. In this case, the funds paid by the Customer are not returned, the payment cannot be counted as payment for any of the following services and they are finally considered to have been provided.